Frequently Asked Questions

WHEN TO START SHOPPING FOR MY DRESS?

Ideally 12-1 8 months before your wedding date. This gives you ample time to find “the one” and any alterations you may need. If you have less time, don’t worry, we have a selection of sample dresses for sale which you can take with you straight away.

DO I NEED AN APPOINTMENT?

Yes, you do. We work on an appointment-only basis. This ensures each bride gets our undivided attention without being disturbed. We also charge a small booking fee, this is non-refundable but is redeemed against any dress you order.

HOW DO I BOOK?

Head to our booking page here to book online. We’ll ask you a few questions then you will be sent an email confirmation of your booking date and time. To cancel your booking, please give a minimum of 48 hours notice.

HOW MANY PEOPLE CAN I BRING WITH ME?

We offer an intimate experience and can only accommodate up to 4 people comfortably. So this is the bride plus 3 guests.

WHAT SHOULD I WEAR TO MY APPOINTMENT?

The best underwear is nude seam-free underwear. We also ask you not to wear fake tan, strong colour lipstick or heavy makeup, it plays havoc with our beautiful gowns. If you have your wedding shoes, bring these too.

HOW MUCH ARE YOUR DRESSES?

Our prices range from £1300- £3000.

When you place an order, a non refundable 50% deposit on all dresses is required. Any remaining balance is due when your dress arrives in the boutique.

We offer discounts* for purchasing a made to order dress paid in full and on your FIRST APPOINTMENT. Please speak to your bridal stylist if this is something you are interested in.

*conditions apply(not applicable to any dresses under £1000)

TMH (Take me home) Some of our dresses have been marked up with a “take me home” price. This simply means that if a dress marked with a “TMH” price fits you and you wish to purchase this one instead of having one made to order, you can. The dress must be paid in full at point of sale and refunds are not permitted.

 

ByWatters. All ByWatters are under £950, therefore are to be paid in full at the point of sale

All our off the peg/ready to wear dresses are to be paid in full at the point of sale.

Bridesmaids dresses. Any bridesmaids dresses bought totaling under £1000 will need to be paid in full at point of sale. Any dresses bought totaling £1000 or more, a 50% deposit is required on ordering, The final 50% is paid when dresses arrive in the boutique.

IF YOU DON’T HAVE A PARTICULAR DRESS I LIKE IN STOCK, CAN YOU PLEASE ORDER A SAMPLE FOR ME TO TRY ON?

Yes of course, however this will attract a small charge in the region of £20 – £50 depending on the designer.

LEAD TIMES?

Typical lead times are usually around 4-6months from the time of ordering. On occasion lead times may be shorter or longer.

WHAT ABOUT RETURNS/EXCHANGES?

All made to order dresses & accessories are final sale. All deposits paid are non-refundable. Please refer to our TERMS AND CONDITIONS for further information.

ALTERATIONS.

We have local seamstresses we can recommend, you are however most welcome to source your own seamstress if you prefer.

COVID GUIDELINES AND PRACTICES IN OUR BOUTIQUE

Masks are no longer a mandatory requirement,  however if you feel more comfortable wearing one, this is absolutely fine. If you would prefer us here at The Real Wedding Collective to wear a mask at your visit, please let us know and we will happily oblige. You as our customers are important to us, and we want you to feel as comfortable as possible.

Hand sanitiser will still be available at the boutique, and we will sanitise between each appointment.
If you have COVID symptoms or test positive prior to your appointment, you will be required to reschedule.
If you display obvious COVID symptoms upon arrival to our boutique, we reserve the right to reschedule your appointment.